Frequently Asked Questions

Honest answers to the questions we get asked most. If yours isn't here, join the waitlist on the homepage and we'll be in touch.

About hai there

Who is behind hai there?
hai there is a UK-built voice agent for small professional services firms. The product is run by Adam Campbell, who builds and tunes the call flows directly with each customer. In year one, the founder is part of the product — you email me when you want a change, and I update the knowledge base.

Where are you based?
The UK.

Why does hai there exist?
Most AI voice agents in the UK market are built for enterprise. Small UK professional services firms — the dental practice, the small law firm, the bookkeeping firm — have been left to either hire receptionists they can't afford or accept missing calls they can't recover. hai there is built specifically for that audience.

How is hai there different from other AI receptionist products?
Three things, mostly. First, hai there identifies itself as AI on every call rather than pretending to be human. The honesty is part of why people trust it. Second, ongoing tweaks to the call flow are included in the monthly fee, not charged per change. Third, you have a named founder you can email when something needs adjusting, rather than a support ticket queue.

Getting started

How long does it take to go live?
Realistic timeline is seven to fourteen days from signing up to taking the first live call. Week one is configuration. Week two is testing and phased go-live, usually starting with after-hours and overflow before moving to full coverage.

What do you need from me to set it up?
Your services, fee structure, opening hours, and the knowledge base questions your callers typically ask. The more accurate the source material, the sharper the agent at launch.

Do I need to be technical to use this?
No. The setup work is on me. You'll need to review the call flow before go-live and listen to a few sample calls to give feedback, but you don't need to write code or configure anything technical.

Can I trial it before committing?
There's no free trial in the traditional sense, because the setup work is real implementation work that takes hours to do properly. You can hear a sample call for your sector on the website before you sign anything. Contracts are monthly rolling, so you can stop at any point if it isn't working for you.

What hai there does

What kinds of calls can the voice agent handle?
New customer enquiries, FAQ-style questions, after-hours calls, and overflow when your front desk is busy. It's designed for structured, repetitive enquiry handling — not emotional or complex calls.

What does the AI sound like?
A natural UK voice. Close to human, recognisably British, but identifiably an AI. We don't try to make it indistinguishable from a person. The honesty is the point.

Does the AI tell callers it's AI?
Yes. The voice agent identifies itself as a voice agent at the start of every call. This is a transparency choice, and it's also a brand trust signal — the firms that adopt AI thoughtfully tend to be the firms whose customers trust them most.

What happens if a caller asks something the AI can't answer?
The agent says so honestly and gives the caller the right contact details for a human to follow up. It does not guess, it does not make things up, and it does not commit the firm to anything it shouldn't.

Does hai there work with regional UK accents?
The voice agent uses a UK-trained voice model with reasonable handling of regional accents. There can be occasional fluctuations on edge-case pronunciations — this is true of every voice AI in 2026 — and we're upfront about that. You can hear a sample call for your sector on the website before committing.

What hai there does not do

Will it replace my receptionist or front desk team?
No. The voice agent handles structured, repetitive work that pulls your team away from the human elements. Your front desk continues to handle the work that needs them — anxious customers, complex cases, walk-ins, long-standing client relationships. The model is "front desk plus voice agent," not "voice agent instead of front desk."

Does it make outbound calls?
No. hai there is inbound only in 2026. Outbound is on the roadmap, not the product. We won't promise something we haven't built.

Does it give legal, medical, financial, or tax advice?
No. Ever. The voice agent gives information about the firm and routes to a person. It does not interpret law, give clinical advice, or commit the firm to professional opinions.

Can it process payments or take card details?
No. The agent does not handle financial transactions over the phone. Payment-related calls are routed to the right person at the firm.

Does it work for B2C businesses with high complaint volumes?
We don't recommend it. Retail, hospitality, telecoms, utilities — any sector where calls are mostly customer complaints — is the wrong call mix for an AI front line. Complaints need humans.

Will it triage clinical, safeguarding, or distress calls?
No. The voice agent is for structured enquiry handling. Anywhere AI getting it slightly wrong has serious consequences — clinical advice, safeguarding, mental health, distress lines — is not the right use case.

Pricing and contracts

How much does hai there cost?
Pricing depends on your firm size, call volume, and sector. Join the waitlist and we'll talk through what's right for your firm.

Is there a setup fee?
Yes. The setup fee covers building the call flow against your specific firm, training the agent on your services, and the first round of script tuning after go-live. Real implementation work takes real time.

Are ongoing changes included or charged separately?
Included. When you want to adjust the call flow — a new service added, a question handled differently, an out-of-hours rule refined — you email me and I update the knowledge base. No tickets, no per-change fees, no upgrade tiers required.

Do you lock customers into long contracts?
No. Monthly rolling. If hai there isn't working for your firm, you can stop.

Data, security, and compliance

Where is call data stored?
Call data is stored within ElevenLabs, the platform that powers the voice agent. ElevenLabs acts as a sub-processor — your data is not sold or passed to third parties for commercial purposes, but it does pass through ElevenLabs infrastructure as part of how the service works. This is covered in the data processing agreement you sign before going live.

Is hai there GDPR compliant?
A properly configured voice agent can be UK GDPR compliant, but compliance is the firm's responsibility as data controller. We provide a signed Data Processing Agreement before go-live, with documented data handling practices, retention policy, and sub-processor information to help you meet your obligations.

How long is call data kept?
For as long as you're a customer. If you leave, your data is held for 90 days and then deleted.

Is call data shared with third parties?
Call data is not shared with third parties for commercial or marketing purposes. ElevenLabs processes call data as a sub-processor in order to run the service — this is disclosed in the data processing agreement. No other third parties receive your data.

What is a DPIA and do I need one?
A Data Protection Impact Assessment is a document your organisation may need to complete under UK GDPR when processing personal data that carries a risk to individuals — which call audio can. As data controller, the responsibility for completing a DPIA sits with you. We can provide documentation on our data handling practices, retention policy, and sub-processors to support your assessment. If you're unsure whether you need one, speak to your Data Protection Officer or legal team.

What happens if there's a data breach?
We follow standard UK GDPR breach notification protocols. Affected firms would be notified promptly, with a clear account of what happened and what action is required.

Integrations

Does it integrate with my existing software?
Integrations are not included as standard. If you need the voice agent to connect with a specific platform or system, that needs to be scoped as a separate piece of work. Join the waitlist and we'll discuss your requirements when we get in touch.

Can the agent send SMS or other notifications?
SMS and additional messaging channels are not included as standard. Anything beyond the core voice service would need to be scoped separately.

Transcripts and reporting

How do I know what the agent is saying to my callers?
A transcript of each call can be sent to you by email or exported and provided manually on request. Most firms review transcripts regularly in the first month, then dip in periodically once they trust the agent.

When things go wrong

What happens if the AI says something wrong on a call?
You email me with the call transcript, I update the knowledge base, the next call is sharper. That cycle does not stop at go-live, and it doesn't cost you extra. The product is designed around the assumption that the AI starts at roughly 90% correct and learns through use.

What if the agent doesn't escalate something it should have?
That's the kind of feedback that goes straight into the knowledge base. The escalation rules — which call types route to which person, with what urgency — are configured for your firm and refined based on what comes through.

Still got a question?

If your question isn't here, join the waitlist on the homepage and we'll be in touch.