Frequently Asked Questions

Honest answers to the questions we get asked most. If yours isn't here, join the waitlist on the homepage and we'll be in touch.

About hai there

Who is behind hai there?
hai there is a UK-built voice agent for small professional services firms. The product is run by Adam Campbell, an experienced AI Specialist who builds and tunes each agent directly with each customer.

Where are you based?
In the UK - Glasgow, Scotland.

Why does hai there exist?
Most AI voice agents in the UK market are built for enterprise. Small UK professional services firms — the dental practice, the small law firm, the bookkeeping firm — have been left to either hire staff they can't afford or accept that the same repetitive questions tie up their team every day. hai there is built specifically for that audience.

How is hai there different from other AI voice agent products?
Three things, mostly. First, hai there identifies itself as AI in every conversation rather than pretending to be human. The honesty is part of why people trust it. Second, ongoing tweaks to the agent are included in the monthly fee, not charged per change. Third, you have a named founder you can email when something needs adjusting, rather than a support ticket queue.

Getting started

How long does it take to go live?
Timelines will vary depending on the scale and scope required to build your voice agent. We aim to be as efficient as possible, while maintaining quality of service - aiming to turn around agents within weeks unless delays occur.

What do you need from me to set it up?
Your services, fee structure, opening hours, and the questions your website visitors typically ask. The more accurate the source material, the sharper the agent at launch.

Do I need to be technical to use this?
No. The setup work is on me. You'll need to review the agent before go-live and interact with a few sample conversations to give feedback, but you don't need to write code or configure anything technical.

Can I trial it before committing?
There's no free trial in the traditional sense, because the setup work is real implementation work that takes hours to do properly. You can try a sample agent on the website before you sign anything. Contracts are monthly rolling, so you can stop at any point if it isn't working for you.

What hai there does

What kinds of enquiries can the voice agent handle?
New customer enquiries, FAQ-style questions, scope and eligibility questions, and routine bookings. It's designed for structured, repetitive enquiry handling — not emotional or complex conversations.

What does the AI sound like?
A natural UK voice. Close to human, recognisably British, but identifiably an AI. We don't try to make it indistinguishable from a person. The honesty is the point.

Does the AI tell visitors it's AI?
Yes. The voice agent identifies itself as AI at the start of every conversation. This is a transparency choice, and it's also a brand trust signal — the firms that adopt AI thoughtfully tend to be the firms whose customers trust them most.

What happens if a visitor asks something the AI can't answer?
The agent says so honestly and gives the visitor the right contact details for a human to follow up. It does not guess, it does not make things up, and it does not commit the firm to anything it shouldn't.

Does hai there work with regional UK accents?
The voice agent uses a UK-trained voice model with reasonable handling of regional accents. There can be occasional fluctuations on edge-case pronunciations — this is true of every voice AI in 2026 — and we're upfront about that. You can try a sample agent on the website before committing.

What hai there does not do

Will it replace my receptionist or front desk team?
No. The voice agent handles structured, repetitive enquiries that come in through your website — questions that would otherwise tie up your team or sit in an inbox waiting for a reply. Your team continues to handle the work that needs them — anxious customers, complex cases, walk-ins, long-standing client relationships. The model is "team plus voice agent," not "voice agent instead of team."

Does it make outbound calls?
No. hai there is a website-based agent. It handles visitors who come to your site. Outbound contact and phone-based agents are not part of the product today. We won't promise something we haven't built.

Does it give legal, medical, financial, or tax advice?
No. Ever. The voice agent gives information about the firm and routes to a person. It does not interpret law, give clinical advice, or commit the firm to professional opinions.

Can it process payments or take card details?
No. The agent does not handle financial transactions. Payment-related enquiries are routed to the right person at the firm.

Does it work for B2C businesses with high complaint volumes?
We don't recommend it. Retail, hospitality, telecoms, utilities — any sector where enquiries are mostly customer complaints — is the wrong enquiry mix for an AI front line. Complaints need humans.

Will it triage clinical, safeguarding, or distress enquiries?
No. The voice agent is for structured enquiry handling. Anywhere AI getting it slightly wrong has serious consequences — clinical advice, safeguarding, mental health, distress lines — is not the right use case.

Pricing and contracts

How much does hai there cost?
Pricing depends on your firm size, enquiry volume, and sector. Join the waitlist and we'll talk through what's right for your firm.

Is there a setup fee?
Yes. The setup fee covers building the agent for your specific firm, training it on your services, and the first round of response tuning after go-live. Real implementation work takes real time.

Are ongoing changes included or charged separately?
Included. When you want to adjust the agent — a new service added, a question handled differently, an out-of-hours rule refined — you email me and I update the knowledge base. No tickets, no per-change fees, no upgrade tiers required.

Do you lock customers into long contracts?
No. Monthly rolling. If hai there isn't working for your firm, you can stop.

Data, security, and compliance

Where is conversation data stored?
Conversation data is stored within ElevenLabs, the platform that powers the voice agent. ElevenLabs acts as a sub-processor — your data is not sold or passed to third parties for commercial purposes, but it does pass through ElevenLabs infrastructure as part of how the service works. This is covered in the data processing agreement you sign before going live.

Is hai there GDPR compliant?
A properly configured voice agent can be UK GDPR compliant, but compliance is the firm's responsibility as data controller. We provide a signed Data Processing Agreement before go-live, with documented data handling practices, retention policy, and sub-processor information to help you meet your obligations.

How long is conversation data kept?
For as long as you're a customer. If you leave, your data is held for 90 days and then deleted.

Is conversation data shared with third parties?
Conversation data is not shared with third parties for commercial or marketing purposes. ElevenLabs processes conversation data as a sub-processor in order to run the service — this is disclosed in the data processing agreement. No other third parties receive your data.

What is a DPIA and do I need one?
A Data Protection Impact Assessment is a document your organisation may need to complete under UK GDPR when processing personal data that carries a risk to individuals — which voice audio can. As data controller, the responsibility for completing a DPIA sits with you. We can provide documentation on our data handling practices, retention policy, and sub-processors to support your assessment. If you're unsure whether you need one, speak to your Data Protection Officer or legal team.

What happens if there's a data breach?
We follow standard UK GDPR breach notification protocols. Affected firms would be notified promptly, with a clear account of what happened and what action is required.

Integrations

Does it integrate with my existing software?
Integrations are not included as standard. If you need the voice agent to connect with a specific platform or system, that needs to be scoped as a separate piece of work. Join the waitlist and we'll discuss your requirements when we get in touch.

Can the agent send SMS or other notifications?
SMS and additional messaging channels are not included as standard. Anything beyond the core widget service would need to be scoped separately.

Transcripts and reporting

How do I know what the agent is saying to my visitors?
A transcript of each conversation can be sent to you by email or exported and provided manually on request. Most firms review transcripts regularly in the first month, then dip in periodically once they trust the agent.

When things go wrong

What happens if the AI says something wrong in a conversation?
You email me with the conversation transcript, I update the knowledge base, the next conversation is sharper. That cycle does not stop at go-live, and it doesn't cost you extra. The agent starts at roughly 90% correct and sharpens through use.

What if the agent doesn't escalate something it should have?
That's the kind of feedback that goes straight into the knowledge base. The escalation rules — which enquiry types route to which person, with what urgency — are configured for your firm and refined based on what comes through.

Still got a question?

If your question isn't here, join the waitlist on the homepage and we'll be in touch.